by Lisa Tome
Although Joan DiSabatino isn't actually qualified to do so, a customer last week at Cecil's Permits and Inspections said she saved his marriage.
"She kept me from getting divorced," said the unidentified man.
What he meant was that DiSabatino made the permit process a smooth ride.
"Our department was recently commended for customer service. She is an important cog in that wheel," said Patrick Conway, Chief of Permits and Inspections.
That's one of the reasons that DiSabatino was named Permit Tech of the Year by the Maryland Building Officials Association. She received the award on Thursday, December 7, in Sykesville.
Conway said DiSabatino was nominated for the award by William Funk, Jr. who works in the department. "She is a great example to me and us all of what customer service is all about," wrote Funk in the nomination letter. He also commended her knowledge of electrical permitting, licensing and code enforcement.
DiSabatino began working at the Electrical Board in 1985. She started in Permits and Inspections seven years ago. "I'm surprised. I guess it hasn't sunk in yet. I deal with people the way that I want to be treated. It's like Forrest Gump said 'Life is a box of chocolates,’ said DiSabatino. "We have to adjust to all different types of people and it changes daily. I try to make it fun and try to make people relax."