by Lisa Tome
Rising Sun postmaster Donna Staley has pledged to continue to make improvements in the way the mail is handled.
And she now has two ways in place to handle complaints from residents. Staley said she will take phone calls from residents. She also plans to turn out at town meetings regularly to hear face to face concerns.
"We want to see how we're improving. I want to hear it. We want the people of the town to be happy," said Staley.
Staley discussed a shadow mail system which she says has improved service. "I started the shadow route in February," she said. That's designed to get the mail to customers earlier.
Staley explained some of the other changes that have been implemented. One new machine helps sort if mail doesn't have the post office box and only the street address of the resident. Staley said this has significantly cut down on the mail which can't be identified. "We went from a tray of rejected mail to a small amount," she said.
Other changes include the addition of parcel lockers in the lobby. That means that 16 patrons per day don't have to wait for a staffer to give them their package. She said the post office lobby is small and congested. Another set of parcel lockers has been ordered.
She also said she has changed her schedule and that of another postal clerk in an effort to "improve delivery quality." "The mail is going out 40 minutes earlier. We need to improve service," she said.
She said that the mail goes to Baltimore so it can be counted and checked for anthrax. She said the anthrax detector is in Baltimore.
"We want the Rising Sun post office to be good things. Complaints and good things, we will pass them on," said Marion.
Staley has pledged to attend town meetings regularly and field concerns. She also asked that residents call her at the post office if they have a problem. Call Staley at the post office 410-658-6848.
Staley said the postal service isn't requiring her to attend the meetings. She said she wants to go to resolve the issues and field concerns.
Commissioner Allen Authenreath thanked Staley for attending the town meeting. He said that residents not receiving water and electric bills have been ongoing problems.